Return Policy

Returns Policy

M/s Dr. Herb strives to deliver correct medicines/items in the right/undamaged condition every time the customer places an order. We strongly recommend our customers to check the condition of the delivered products at the time of delivery and get back to us if there are any discrepancies.

We customise the formulations and preparations of herbs as per the special needs and requirements of each customer/user. Because these herbs are specially prepared as per the needs and requirements of each customer/user, the customised medicinal and herbal preparations shall not be subject to return under any circumstances and the customer/user/patient shall not be eligible for a refund thereof. The return policy shall only be applicable pre-packed and to ready-to-use products.

Please note that the window to raise a return request is open 3 days after the order has been delivered. The items are eligible for a return under the following circumstances.

• Product(s) delivered do not match the order: This would include items that are different from what the customer ordered.
• Product(s) were delivered in damaged/non-working condition.
• Product(s) have missing parts or accessories or different from their description on the product page.
• Product(s) are returned in original packaging i.e. with labels, barcode, price tags, original serial no. etc.
• Batch number of the product(s) being returned matches with the one(s) mentioned in the invoice.
• Product(s)/medicines(s)/bottle(s) are unused. Opened medicine strip(s)/bottle(s) are not eligible for returns.
• The damages/defects are covered under the manufacturer’s warranty.

Note: Replacement of product(s)/order is not supported as of now. For such cases, the customer needs to return the items and a refund will be issued post-verification.

Certain categories of products are not eligible for returns: 

In case these items are received as damaged, customers are requested to contact the customer care and a refund would be issued post verification. We might ask for pictures/video for verification purpose.

Return Process

If your order is eligible for a return, you can raise a return request within 48 hours from the date of delivery. All returns are reviewed for eligibility and the refund is subject to review and verification by M/s Dr. Herb team.

• Login and feel free to raise a ticket via My Account >> Need Help >> “I would like to return my order”> and initiate / intimate return
• Upon eligibility verification, M/s Dr. Herb will initiate a return and intimate the collection of the product(s) to be returned. Return pick-up should happen within 3 days of raising the return request.
• The customer is required to hand over the product in its original packaging.
• A refund will be initiated once M/s Dr. Herb receives the product and verifies the same.

Refund Timelines

Refunds for all eligible Returns are issued through the payment method used at the time of purchase, except for Cash on Delivery.

The time frame for different payment modes is typically 5-7* business days post the return has been received and verified by M/s Dr. Herb.

 * Refund timelines depend on bank turnaround times and RBI guidelines. This may change from time to time. Business days shall mean the working days on which M/s Dr. Herb’s corporate office operates. Considering the limited manpower at banks due to COVID-19, refund timelines might vary.

For orders placed using Cash on Delivery as the payment method, refunds can be processed to your bank account via National Electronic Funds Transfer (NEFT). There will be no cash refund. You will need to update the following information to enable us to process a refund to your account.

• The Bank Account Number
• IFSC Code
• Account Holder's Name

Important: Refunds cannot be processed to third-party accounts. The name on your M/s Dr. Herb account should match the name of the bank account holder. M/s Dr. Herb will not be liable for any delay caused in refunds due to delay by third-party affiliates (including banks), in providing information by the customer, technical issues, and other reasons beyond its control.